Question 1

How does Flextec handle PPM scheduling for a managed portfolio?

Accepted Answer

A portfolio-wide annual PPM calendar covers CCTV health checks, alarm system tests, access control database audits, fire alarm six-monthly services and emergency lighting 3-hour duration tests — all scheduled and reported centrally by Flextec Limited. Every visit produces a certificate your service-charge accountants and compliance officers file directly. Work is planned 12 months in advance against your reporting cycle.

Question 2

Does Flextec supply invoices that fit service-charge accounting?

Accepted Answer

Property address, service-charge code, device asset tag and itemised labour appear on every invoice, so your surveyors and accountants can allocate costs accurately across schedules. Flextec Limited bills annual PPM either as a single invoice or split across the cycle to match your budget reporting. 30-day commercial terms are standard.

Question 3

Can Flextec standardise security hardware across a mixed portfolio?

Accepted Answer

Hikvision CCTV, Paxton access control, Pyronix or Ajax intruder alarms, and BPT intercoms form the portfolio standard Flextec Limited deploys — meaning your maintenance team, tenants and security operators learn one system. Existing non-standard equipment is replaced on a planned cycle rather than a single-year capex hit, keeping the service-charge envelope manageable.

Question 4

How does Flextec handle out-of-hours incidents on managed sites?

Accepted Answer

Priority emergency callout within 4 hours is the standard for contract customers, with most CCTV and alarm faults diagnosed remotely first — often restoring service same-day without an engineer visit. Out-of-hours access to a named Flextec Limited engineer is included on annual maintenance contracts, and escalation routes are documented in advance so your site teams know exactly who to call.

Question 5

Does Flextec provide a central asset register for the portfolio?

Accepted Answer

Make, model, serial number, install date, warranty status and last-service date — every device across every site is logged in one place. Flextec Limited exports the central asset register as a CSV or Excel that integrates with Qube, Yardi or MRI property management platforms. Updated after every engineer visit so your records stay accurate without anyone having to chase.

Question 6

Can Flextec coordinate with on-site tenants during works?

Accepted Answer

Direct coordination with tenant facilities managers, site security teams and out-of-hours security contractors is part of every Flextec Limited install and maintenance visit. Method statements and risk assessments (RAMS) are supplied upfront, we work within site permit-to-work systems where required, and our engineers are CSCS-carded for sites that need contractor card compliance.

Multi-Site Commercial Security for Property Managers

Annual PPM calendar and certification

Asset register integrated with your platform

Out-of-hours and contractor compliance