Question 1

How does Flextec handle multi-property rollouts for letting agents?

Accepted Answer

Every letting-agent client gets a named account manager. They coordinate scheduling across your portfolio, keep a central asset register of every device installed, and invoice on 30-day commercial terms with consolidated monthly billing. Hardware is standardised across properties so your maintenance team only ever learns one Flextec Limited platform — not seven variations picked up from previous installers.

Question 2

Which intercoms does Flextec fit in blocks of flats and HMOs?

Accepted Answer

BPT, Videx, AES and Bell Systems are the four multi-tenant intercom brands Flextec Limited fits — audio-only, video or app-based depending on site. App-based systems (BPT Mitho, Videx IPure, Bell Systems Belleco) are the modern standard: tenants answer the door from their phone anywhere with internet, and property managers retain central override. All systems support 2 to 200+ units.

Question 3

Can Flextec install CCTV across HMO communal areas legally?

Accepted Answer

The ICO surveillance code is what makes communal-area CCTV legal — cameras positioned to cover entry points, corridors, bin stores and parking, never pointed at individual private front doors or windows. Flextec Limited installs every HMO and block CCTV system that way, with signage, a written surveillance purpose statement and a subject-access-request procedure for tenants exercising GDPR rights.

Question 4

Does Flextec coordinate HMO licensing compliance for security?

Accepted Answer

Hull City Council and East Riding HMO licensing typically require BS 5839-6 fire detection, emergency lighting to BS 5266, and adequate physical security on shared entrances. Flextec Limited is familiar with both councils' inspection criteria and supplies the certification pack they accept during inspection — and coordinates directly with licensing officers if they raise post-install questions.

Question 5

Can Flextec integrate tenant intercom handover into the management process?

Accepted Answer

Property managers add and remove tenant access credentials (app logins or handset codes) remotely as tenancies change — no engineer callout needed for every checkout. Flextec Limited configures intercom systems exactly that way. Bulk onboarding at the start of a new block is handled by our team, and training for your maintenance staff is included on every install.

Question 6

How does Flextec support 30-day commercial payment terms?

Accepted Answer

Standard 30-day commercial terms apply to every letting agent and property management account. Flextec Limited issues itemised PO-friendly invoices matching your accounting system. Larger portfolio rollouts can be staged and part-billed. No upfront deposits required for account customers — we operate on the same commercial basis as the suppliers your maintenance team already uses.

Letting Agent and HMO Security in Hull

Intercoms that survive tenant turnover

Communal CCTV done legally

Account terms and central billing